Privacy Policy

1. Information We Collect

At Loewe Ibiza Sunglasses, we collect information to provide you with the best shopping experience and customer service. The types of information we collect include:

Personal Information

• Name and contact information (email address, phone number, mailing address)
• Billing and shipping addresses
• Payment information (credit card details, PayPal information)
• Account credentials (username, password)
• Purchase history and preferences

Technical Information

• IP address and browser type
• Device information and operating system
• Cookies and tracking technologies
• Website usage patterns and analytics
• Referral sources and search terms

2. How We Use Your Information

We use the collected information for the following purposes:

• Order Processing: To process and fulfill your orders, including payment processing and shipping
• Customer Service: To provide customer support, respond to inquiries, and resolve issues
• Account Management: To create and manage your customer account
• Marketing Communications: To send promotional emails, newsletters, and special offers (with your consent)
• Website Improvement: To analyze website usage and improve our services
• Fraud Prevention: To detect and prevent fraudulent activities
• Legal Compliance: To comply with legal obligations and protect our rights

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our business, including:

• Payment processors (Stripe, PayPal, etc.)
• Shipping and logistics partners
• Email marketing services
• Website hosting and analytics providers
• Customer service platforms

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or other illegal activities
• Enforce our terms of service

Business Transfers

In the event of a merger, acquisition, or sale of our business, customer information may be transferred as part of the transaction.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption: All sensitive data is encrypted using SSL/TLS technology
• Secure Storage: Data is stored on secure servers with restricted access
• Payment Security: We are PCI DSS compliant and use secure payment processors
• Access Controls: Only authorized personnel have access to personal information
• Regular Monitoring: We continuously monitor our systems for security vulnerabilities

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit website functionality.

6. Your Rights and Choices

You have several rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time
• Restriction: Request limitation of processing in certain circumstances

To exercise these rights, please contact us using the information provided below.

7. International Data Transfers

Our website may be accessed from various countries around the world. If you are located outside the United States, please be aware that information we collect may be transferred to and processed in the United States or other countries where our service providers are located.

We ensure that international transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

8. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to remove that information from our servers.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or other online services. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

10. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements
• Maintain business records for legitimate business purposes

When we no longer need your information, we will securely delete or anonymize it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the bottom of this policy
• Notify you of significant changes via email or website notice
• Obtain your consent for material changes that affect how we use your information

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.